We do our best to provide high-quality centralized transportation services to meet your needs, so we are confident that you are enthusiastic about choosing ABC centralized transportation services. However, we also understand that sometimes you may have different expectations of service. Although this is unlikely to happen, if you have such an idea, please be aware of the following terms and conditions related to refund.
Return or refund due to product problems
The refund ABC shipment will not be liable for any refund due to the problems of the product itself, such as color, model, function, price, after-sale and so on. It will not respond to the refund application. However, ABC Customer Service is willing to help buyers communicate with product sellers, but ABC Customer Service does not ensure that the results of communication are in line with customer expectations.
Application for refund compensation for package loss due to ABC shipment
Due to the loss of package due to the logistics services provided by ABC, please contact ABC Customer Service. Our customer service will check the loss of parcels within 72 hours. After verification, the customer service will actively contact you to enter the claim link and arrange a refund. Please note that we only support domestic refund (which can refund user account balance or WeChat, Alipay, bank card transfer), and do not support refund.
To areas outside China. Please note that although the ABC shipment will refund you within 7 days, the specific time when your bank card receives the refund depends on the internal policies and operating practices of your issuing bank. Any questions about when the refund will be returned to your account, please contact your issuing bank.
ABC Collection Compensation Exemption Statement
1. Caused by force majeure (excluding insured mail).
2. Goods sent in violation of the provisions on prohibited goods shall be confiscated by the competent authorities or handled in accordance with relevant regulations.
3. When handed in, the package is intact without any removal marks, and the weight is not reduced, while the inner parts are short or damaged.
4. Items have been signed.
5. Mail loss or delay due to the responsibility of the customer or the reason of the goods sent.
6. Customers who have not made inquiries and have not submitted claims for compensation from the date of mailing to the expiration of the inquiry period.
7. International parcels are detained, confiscated or destroyed by the sending country in accordance with its domestic laws.